A Message from the Secretary


I am pleased to file the enclosed report to comply with Chapter 25 of the Acts of 2009, which requires that the Massachusetts Department of Transportation (MassDOT) submit a yearly Performance Management Report to the General Court’s House and Senate Ways and Means Committees and the Joint Committee on Transportation.

Tracker, MassDOT’s Annual Performance Management Report, summarizes MassDOT’s activities for Fiscal Year 2018 (July 2017 through June 2018). Organized by division, (Aeronautics, Highway, Rail and Transit, and Registry of Motor Vehicles) as well as the MBTA, the report explains how performance measures relate to MassDOT’s performance goals.

In 2015, Tracker established a baseline of performance measures. In 2016, Tracker presented targets (two-year, four-year, and long-term) to measure that performance. MassDOT is now able to track several measures over time and identify where performance has exceeded expectations, and where performance has fallen short.  

Tracker shows progress in many areas.  For example, the percent of non-interstate pavement in good condition rose from 59.9 to 62.6 between FY17 and FY18, which meets the 62% target, and the percent of vehicle registration transactions conducted online hit 35.2%, exceeding the 35% target for the first time. Some FY18 highlights include:  

  • MBTA commuter rail service saw significant improvement in FY18: reliability hit 93.7%, and the percent of scheduled service that operated reached 99.7%. The MBTA also successfully piloted additional Early Morning bus service that increased ridership and reduced crowding.  

  • Partnerships between the Highway Division and municipalities for infrastructure funding expanded during FY18, with 40 additional communities registering for the Complete Streets program and more than a dozen communities receiving funding under the Baker-Polito Administration’s Municipal Small Bridge Program.

  • The Aeronautics Division disbursed 92% of its capital budget, and 96% of contracts were completed without additional funding outlays.

  • The Registry of Motor Vehicles in FY18 expanded to 33 AAA locations in the state now offering select transactions to AAA members.  In addition, the Registry continued its capital program to upgrade Registry customer service locations, and with projects completed during FY18, the Registry since 2015 has reached a total of eight locations - either brand new to customers or remodeled.  In addition, the Registry continues to enhance and improve strategies that relieve customers of having to visit any location at all - in FY18, almost 20% of Registry customers were able to “Get Ready” online.

  • Many of the 15 Regional Transit Authorities (RTAs) have markedly improved the delivery of transit services in their service areas:

    • Five RTAs increased the percent of scheduled trips operated;

    • Six RTAs increased the percent of capital dollars spent;

    • Several RTAs saw improved farebox recovery ratios;

    • Annual fixed-route ridership has increased on many RTAs.

  • The MBTA invested $867 million in its capital program – more than any year in the Agency’s hundred-plus year history.

While we celebrate and build on these successes, the Department maintains focus on areas where performance has lagged or fallen, including (but not limited to) reliability on the MBTA’s heavy rail lines and bus routes, E-ZPass payment rates, and the amount of time customers are spending at Registry of Motor Vehicles (RMV) service centers. 

I invite you to read more about performance metrics and the progress made to meet goals during FY18 in this report.  Our success is due to many factors, including the dedication of employees, strong partnerships with municipal officials and ongoing support from our elected leaders.

We look forward to continuing to serve the Commonwealth and in making progress toward goals that improve transportation for all who travel in the state, whether they choose to walk, bike, drive, or use public transit.

Respectfully submitted,

Stephanie Pollack

Secretary & Chief Executive Officer of the Massachusetts Department of Transportation