MassDOT Performance Goals


MassDOT Performance Measures

The performance measures selected for inclusion in this report are the result of a number of inputs. The publication of Tracker is grounded in the 2009 legislation (updated in 2013), which provides specific performance measures to be included in the report. In addition, OPMI has worked to add to, or align, these measures with those that are federally mandated in final rule-making through MAP-21. Along with those, each operating division has selected measures that provide the most accurate picture to legislators, partners and the public of performance on core practices.

To produce Tracker each year, OPMI works in coordination with each operating division to review and assess the performance measures. In some cases, performance measures are no longer valid or valuable due to a lack of data, programmatic changes, or policy adjustments. In other cases, performance measures that were considered “in development” become reliable enough even though available data can be limited (e.g. only one year’s worth of data has been collected). During FY18, OPMI worked with each division to determine plans for performance measure adjustments. These changes are noted throughout the report.


MassDOT Performance Targets

In 2016, MassDOT conducted a target-setting process to establish two-year (FY18) and four-year (FY20) targets for the measures included in the original installment of Tracker. In addition, each measure has a long-term, or aspirational, target. These time horizons were adopted to maintain consistency with the MAP-21 target-setting time frame. Every two years the targets are revisited and adjusted if needed, based on availability of new data and insights on unfolding trends in performance across metrics. As such, performance in 2018 Tracker (this site) is measured against the FY18 targets adopted in FY16 while the FY20 targets have become the new two-year targets, and a new four-year target (for FY22) has been set. The long-term targets were also reconsidered and adjusted in FY18.

This biennial target-setting process is informed by consultation with Division and Department experts for each measure. Trends are considered within the context of Massachusetts-legislated targets, fiscal constraints and associated projections (e.g. the Planning for Performance tool used for the Capital Investment Plan (CIP)) and any other previous or existing targets identified by the division in related efforts (e.g. the MBTA’s updated Service Delivery Policy). The MBTA’s target setting process is on a different schedule in order to align it with the Authority’s Strategic Plan effort, finalized in April, 2017. Targets for 2020 and 2022 were set for the MBTA in 2018, along with the other divisions.