2020 Ridership In Review: Part 3

In the past two posts, we’ve given an overview of how ridership changed during the pandemic, both over the course of the year and spatially throughout the system. In this post, we’ll take a look at how patterns of ridership changed temporally on a weekly and daily level.

2020 Ridership in Review: Part 2

In 2020 Ridership In Review: Part 1, we took a broad look at ridership on the MBTA in 2020, and dove into the details on which types of passengers continued to ride the system. In this post, we’ll examine where passengers rode the system and how that changed from the patterns we typically see.

2020 Ridership In Review: Part 1

Ridership on the MBTA and public transit in general has dropped dramatically as a result of the COVID-19 pandemic. For this series of posts, we wanted to take a longer look at the year to review how ridership changed in three dimensions: by mode, over time, and by location.

Fare Collection and Ridership Changes

While ridership remains far from normal, the return to fare collection provided a natural experiment for learning more about how the system is being used and how passengers respond to fares.

COVID-19 and MBTA Ridership: Update 5

A summer 2020 update on ridership overall, with a particular focus on the work we are doing on the data and technology side to better capture bus ridership.

Customer Satisfaction for Months of Reduced Service

Due to the current COVID-19 pandemic, many of our usual frequent riders have stopped taking the MBTA. As a result, until service and ridership have begun to return to normal, we will be reporting customer satisfaction differently.