2020 Ridership In Review: Part 1

Ridership on the MBTA and public transit in general has dropped dramatically as a result of the COVID-19 pandemic. For this series of posts, we wanted to take a longer look at the year to review how ridership changed in three dimensions: by mode, over time, and by location.

Fare Collection and Ridership Changes

While ridership remains far from normal, the return to fare collection provided a natural experiment for learning more about how the system is being used and how passengers respond to fares.

COVID-19 and MBTA Ridership: Update 5

A summer 2020 update on ridership overall, with a particular focus on the work we are doing on the data and technology side to better capture bus ridership.

Customer Satisfaction for Months of Reduced Service

Due to the current COVID-19 pandemic, many of our usual frequent riders have stopped taking the MBTA. As a result, until service and ridership have begun to return to normal, we will be reporting customer satisfaction differently.

MBTA Publishes Commuter Rail Fare Study

At the request of the Massachusetts Legislature (Bill H.4828, Chapter 204 of the Acts of 2018), the MassDOT Office of Performance Management and Innovation (OPMI) has conducted a comprehensive review of MBTA Commuter Rail fares, and we are pleased to share our report from this study.