Ridership on the MBTA and public transit in general has dropped dramatically as a result of the COVID-19 pandemic. For this series of posts, we wanted to take a longer look at the year to review how ridership changed in three dimensions: by mode, over time, and by location.
While ridership remains far from normal, the return to fare collection provided a natural experiment for learning more about how the system is being used and how passengers respond to fares.
A summer 2020 update on ridership overall, with a particular focus on the work we are doing on the data and technology side to better capture bus ridership.
Due to the current COVID-19 pandemic, many of our usual frequent riders have stopped taking the MBTA. As a result, until service and ridership have begun to return to normal, we will be reporting customer satisfaction differently.
Mid-April 2020 update about ridership in the COVID-19 pandemic.
Early April 2020 update on the effect of the COVID-19 pandemic on MBTA ridership.
At the request of the Massachusetts Legislature (Bill H.4828, Chapter 204 of the Acts of 2018), the MassDOT Office of Performance Management and Innovation (OPMI) has conducted a comprehensive review of MBTA Commuter Rail fares, and we are pleased to share our report from this study.
This post looks back at the week of 3/16/2020, when major changes in ridership due to the COVID-19 pandemic began to occur.
An early look at changed to ridership due to the COVID-19 pandemic, as of March 19, 2020.
We are proud to release the 2019 version of Tracker.
